Our cancellation policy will apply only once your booking is confirmed. A confirmed booking is when we have advised you that the travel service request or hotel room is available and has been reserved. We do not charge a cancellation fee for travel service request or room that have not been confirmed.

To cancel your booking you can apply our online cancellation form or advise us by sending an email to and inserting the word 'Cancel' in the subject line. The email must include the following details:
1. Booking reference ID number
2. Email address you used for the booking
3. First and family name used for the booking

At GO PHUKET TOUR, we are committed to providing a reliable and seamless private transfer service. To ensure the availability of our professional drivers and premium fleet, our standard cancellation policy for Transfers is as follows:

+3 Days prior to arrival	Full Refund
1-2 Days prior to arrival	50% Charge or 50% refund
- 24 hours prior to arrival	Full Charge or No refund
NO-SHOW	Full Charge or No refund

• Airport Pick-up & Flight Delays: We understand that travel can be unpredictable. In the event of a flight delay (Force Majeure), no additional charges will be applied, provided that you notify our team of the delay as soon as possible before the originally scheduled pick-up time.
• Luxury Limousine Services: For high-end luxury vehicles provided by our third-party partners, or bookings during public holidays and peak seasons, cancellation terms may vary to align with specific supplier requirements. In such cases, the exact terms will be clearly specified and provided to you separately during the booking process.
• We will not be responsible for any losses or additional charges resulting from cancellations or amendments made without our direct written confirmation

By prioritizing quality and professional coordination, we ensure that your journey remains comfortable and worry-free. Experience transportation without compromise.

At GO PHUKET TOUR, we prioritize the quality and reliability of your travel experience. To maintain our high standards and ensure the availability of our professional guides and private vehicles, our cancellation policy for Private Tours is as follows:

+3 Days prior to arrival	Full Refund
1-2 Days prior to arrival	50% Charge or 50% refund
- 24 hours prior to arrival	Full Charge or No refund
NO-SHOW	Full Charge or No refund

Important Considerations:

• In case of a NO-SHOW or early departure, no refund will be issued as this is considered a cancellation without required advance notice.
• We will not be responsible for any additional charges or losses incurred from cancellations or amendments made without our direct written confirmation.
• Third-Party Services: For bookings involving Entrance Tickets, E-Vouchers, or Group Tours operated by third-party service providers, cancellation terms may vary significantly according to the specific provider's policy. Please consult our team directly for the exact terms applicable to these services at the time of booking.

To provide a truly seamless and private travel experience, we acts as a premium coordinator between our guests and Thailand’s finest accommodation providers. We carefully select and partner with leading hotels and luxury resorts to ensure your stay meets our high standards of comfort and service.

Dynamic Cancellation Terms
Please be advised that as we operate as a professional booking facilitator, the specific cancellation and amendment policies are strictly governed by each individual property. These terms are subject to change based on:
• Seasonality: Varying requirements for Peak, High, and Normal travel seasons.
• Hotel Category: Unique terms set by different luxury brands and boutique properties.
• Booking Conditions: Specific rates or promotional offers chosen at the time of reservation.

Our Commitment to Transparency
To ensure absolute clarity, the exact cancellation schedule and any applicable fees for your selected hotel will be clearly specified and provided to you separately during the booking and confirmation process. This ensures you receive the most accurate information tailored specifically to your chosen itinerary.
We prioritize your peace of mind and strive to ensure that your interests are protected through every step of your journey. If you are looking for a service that values quality, reliability, and clear communication, you are in the right place.